Kathleen & Amy Smith - Owners of Saratoga Arms, Boutique Hotel

In this episode, Steve is joined by the mother-daughter duo Kathleen and Amy Smith, owners of Saratoga Arms. Originally built in 1870, Saratoga Arms is an award-winning historic boutique hotel in the heart of downtown Saratoga Springs, New York. Throughout this conversation, Kathleen shares her journey in hospitality that led her to the iconic property, Amy gives her unique perspective being born into the business, together they share the secrets to creating an incredible team culture, how they are maintaining the charm of the historic property, and what they are doing to celebrate Saratoga Arms' 25th anniversary this year.