In this episode, Steve is joined by James Ferguson. James is an award-winning Hotel General Manager with years of experience in effectively leading and managing hotel operations. He recently published his book, The Confetti Culture Playbook, an inspiring book that he wrote for hotel managers who are looking to build a strong company culture. James is also a principal consultant at Confetti Culture LLC, his own business, that is working to challenge the status quo by helping hotels realign their priorities and put employees first. Throughout this conversation, James talks about what he has learned working for a variety of different hotels, what inspired him to write his book The Confetti Culture Playbook, and what's next for his career in the beautiful industry of hospitality.